Social Media Community Management Officer
OLX Pakistan is looking for a qualified Social Media Community Management Executive to join our E-Commerce Customer Care Office team. We would like to meet you if you are a tech-savvy individual, experienced in social media, and have exceptional oral & written communication skills. You should be a people person with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Responsibilities
- Respond to comments and customer queries promptly
- Monitor and report on feedback and online reviews
- Coordinate with Marketing, PR, and Communications teams to ensure brand consistency
- Liaise with internal teams to stay updated on new products and features
- Stay up-to-date with digital technology trends
- Serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, forum and blog
- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
- Foster and strengthen new relationships with key influencers within the community
- Deploy social listening tools to monitor positive/negative comments and topic trends and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
- Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback
- Keep up to date to the latest social media trends and emerging social media platforms in the industry
Requirements
- Proven work experience as a community management officer
- Excellent verbal communication skills
- Excellent writing skills
- Hands-on experience with social media management for brands
- Attention to detail and ability to multitask
- Bachelor’s Degree
Salary Range (30k-35k)
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